I know you need an answer fast.
Whether you’re dealing with an order issue, need gear advice, or have a question about your equipment, waiting around isn’t an option. You want to get back on the water.
That’s why we built our customer service around one thing: getting you real answers quickly.
Our team knows fishing. We use this gear ourselves. When you call 480-281-8701, you’re talking to people who understand what you’re dealing with because we’ve been there.
This page gives you every way to reach us. Phone, email, and other contact options are all here. I’ve also included answers to the questions we hear most often.
You might find what you need right on this page. If not, we’re standing by to help.
Call 480-281-8701 or use any of the contact methods below. We’ll get you sorted out so you can focus on what matters.
Your Direct Line: Call Our Customer Service Hotline at 480-281-8701
Look, I could give you a fancy contact form that disappears into the void. You know the type. You fill it out, hit submit, and wonder if anyone will actually read it before the next ice age.
But that’s not how we roll.
When you need help, you want to talk to a real person. Someone who actually knows fishing gear and won’t read from a script like they’re auditioning for a customer service training video.
So here’s the deal. Pick up your phone and call us at 480-281-8701.
We’re available Monday through Friday, 8:00 AM to 5:00 PM Mountain Standard Time. (Yes, we take lunch breaks like normal humans, but we’ll get back to you.)
When you call, you’ll talk to someone who gets it. Someone who understands the difference between a spinning reel and a baitcaster without needing to Google it.
Now, to make things go smoother, have your order number ready if you’re calling about a purchase. Or just grab the product name or SKU if you’re asking about specific gear. It saves us both from playing twenty questions about which rod you’re talking about.
No phone trees. No endless hold music. Just straight talk about fishing.
What Can We Help You With? Common Inquiries for Our Hotline
I want you to know something upfront.
When you call 480-281-8701, you’re not getting some script-reading customer service rep who knows nothing about fishing.
You’re talking to people who actually understand this stuff.
Order Support
Most of the time, people call about their orders. Makes sense. You want to know where your gear is or if that rod you ordered will arrive before your trip this weekend.
We handle tracking questions, order status checks, returns, and exchanges. If something looks weird on your billing, we’ll sort that out too.
Equipment & Gear Questions
This is where things get interesting.
You might wonder if a specific reel pairs well with the rod you already own. Or what line works best in saltwater versus freshwater. Maybe you’re targeting a specific species and need lure recommendations that actually work (not just what looks good in photos).
We go deep on technical specs because that’s what matters when you’re out on the water.
Rare Catch Submissions & News Tips
Caught something unusual? We want to hear about it.
People often ask how to submit photos for our gallery or share local fishing news. The process is simple, and we’ll walk you through it. Your legendary gold rise of golden dorado catches story might be exactly what other anglers need to see.
Conservation Inquiries
Some callers want to know about our sustainability practices. Others ask how they can get involved with the conservation programs we support.
These questions matter. I’m glad people ask them.
Quick Answers: Find Solutions Before You Call
I know you want answers fast.
When you’re prepping for a trip or dealing with a gear issue, the last thing you want is to wait on hold. That’s why I built our online resources to give you what you need right now.
Here’s what you get.
Our FAQ page covers the questions I hear most. Shipping timelines. Return policies. Warranty details. You can find answers in seconds instead of waiting until we’re back in the office.
Need help with your equipment? Our guides walk you through setup, maintenance, and choosing the right gear for your next outing. (I wrote most of these myself after years of testing gear in Salinas and beyond.)
The real benefit?
You’re not stuck waiting. Our order tracking portal lets you check your shipment anytime using just your order number and email. You’ll see exactly where your gear is and when it’ll arrive.
Some people prefer calling. I get that. But when it’s 9 PM and you’re wondering if your rod will make it before the weekend, these resources save you.
If you still need to reach us, call 480-281-8701 during business hours.
But honestly? Most questions get answered faster online. You can keep planning your trip while we handle the details. And if you’re thinking about the impact of climate change on fish populations and what we can do to protect marine life, our conservation resources are there too.
Alternative Ways to Get in Touch
Sometimes a phone call isn’t what you need.
Maybe you want to send photos of your catch or you need to explain something that’s easier to write out. I get that.
Here’s what works best.
Email Support: Send your questions to [email protected] and I’ll get back to you within one business day. This is perfect when you want to include pictures of gear issues or ask detailed questions about techniques.
Contact Form: Fill out the form on our website for anything that’s not time-sensitive. It goes straight to the right person (which means you get better answers faster).
You can also text 480-281-8701 if that’s easier for you.
The benefit? You reach us on your terms. No waiting on hold. No rushing through your question. Just clear communication that gets you the fishing info you actually need.
Our Commitment to Your Experience
I want you to get the help you need when you need it.
That’s why we’ve set up multiple ways for you to reach us. Our main customer service line is 480-281-8701.
I know that having the right support can make or break your time on the water. A quick answer about your gear or technique means you spend less time troubleshooting and more time fishing.
We promise to give you expert advice that’s actually helpful. Our team knows fishing because we live it.
You can reach out however works best for you. We’re here to help.
Call 480-281-8701 when you need answers about your equipment or have questions about your next trip. We’re ready to get you back on the water with confidence.
