I know you need help and you need it fast.
Maybe your order isn’t showing up. Maybe you’re trying to figure out which rod works best for yellowfin. Or maybe you just have a quick question about our gear.
866-341-9614
That’s our support line. Real anglers answer it.
Our team fishes with the same equipment we sell. We’re not reading from scripts or looking up answers in some database. We know this stuff because we use it.
You can track orders here, get gear recommendations, or ask about anything fishing related. If you’d rather talk to someone, call that number above.
We keep it simple. You ask, we answer, you get back to fishing.
Contact Our Customer Support Team: We’re Ready to Help
You’ve got questions. I want to help.
Whether you’re trying to track down an order or figure out which rod setup works best for Monterey Bay conditions, I’m here for you.
Reach Us Directly
Call us at 866-341-9614 (or text 8663419614 if that’s easier).
We’re available Monday through Friday, 9:00 AM to 5:00 PM Eastern time.
I know that’s not always convenient if you’re heading out early for a dawn bite. But we do our best to get back to everyone quickly.
Here’s what we can help with:
Order questions. Where’s my package? Did it ship yet? We’ll track it down.
Returns and warranties. Something not working right? We’ll make it right.
Gear advice. Not sure if that lure will work for rockfish off the Salinas River mouth? Ask us. We fish these waters too.
For things that aren’t urgent, shoot us an email at [email protected]. We usually respond within one business day.
And if you’re looking for gear recommendations, check out our guide on the best fishing lures of the year your ultimate guide to catching more fish. It covers what’s actually working this season.
We’re a small operation here in Salinas. That means when you call, you’re talking to people who actually fish, not someone reading from a script in a call center halfway across the country.
Quick Answers: Find Solutions Before You Call
Look, I know waiting on hold isn’t fun.
You’ve got a question about your gear and you want an answer now. Not in 20 minutes after listening to elevator music.
That’s why I put together this FAQ section.
Some people say you should always call customer service for the best help. They think reading through FAQs is a waste of time because your specific question won’t be there anyway.
I hear that. But here’s what I’ve learned.
Most questions fall into a few common categories. Order tracking. Returns. How to maintain your rod. Whether a specific reel works with saltwater.
The answers are usually simpler than you think.
I’ve watched anglers spend 30 minutes on hold only to get an answer they could’ve found in two minutes. (And then miss the bite because they were stuck on the phone.)
Here’s what you’ll find below:
Questions about tracking your order and understanding shipping times. Details on our return policy and how to start a return. Product specs for different rods and reels. Maintenance tips to keep your gear working right.
If you need to reach us directly, call 8663419614. But give this section a quick scan first.
You might find exactly what you need and get back to fishing faster.
Common Questions About Your Order & Shipping
Look, I know waiting for gear to arrive is frustrating.
You place an order and then you’re stuck refreshing your email every hour wondering where it is. (We’ve all been there.)
How can I track my order?
Once your order ships, you’ll get an email with a tracking number and a link to the carrier’s website. Pretty straightforward.
What is your return policy?
We accept returns on unused items in their original packaging within 30 days of purchase. Just call us to start a return authorization.
My item arrived damaged. What should I do?
This one really gets under my skin because I know how much you were looking forward to using that gear.
Contact us right away at 8663419614 with your order number and tell us what happened. We’ll get you a replacement or refund sorted out.
How long does shipping take?
Standard shipping runs 3-5 business days. Need it faster? We have expedited options at checkout.
Some people say you should just be patient and wait. But when you’ve got a fishing trip planned, patient doesn’t cut it. That’s why we keep you in the loop every step of the way.
If something feels off with your order, don’t sit there wondering. Just reach out. We’d rather hear from you than have you stuck with gear that doesn’t work or top eco friendly fishing destinations where conservation meets adventure you can’t enjoy because your equipment never showed up.
Expert Advice on Fishing Gear & Equipment
You’ve got questions about your gear. I’ve got answers.
Let me break down the stuff that confuses most anglers when they’re dealing with equipment issues or trying to figure out what they actually need.
Filing a warranty claim
First things first. Grab your receipt and find that model number (it’s usually stamped somewhere on the product). Then call 8663419614 to start the process. We’ll walk you through it from there.
Choosing the right rod
This one trips people up because there’s no universal answer. A rod that works great for bass in a lake won’t do you any favors if you’re after tuna offshore.
Here’s what I tell people. Think about what you’re actually fishing for and where you’re fishing. Then give us a call. We’ll ask you a few questions and point you toward something that makes sense for your situation.
Maintaining your reel
This is simpler than most people think. After every saltwater trip, rinse your reel with fresh water. That’s it for regular maintenance.
Once a season, you’ll want to take it apart and add fresh lubricant. If that sounds intimidating, check our Resources section. We’ve got step by step guides that show you exactly what to do.
Freshwater vs saltwater lures
Not all lures work everywhere. Most are built for specific conditions. Before you buy, read the product description on our site. It’ll tell you whether that lure is meant for freshwater, saltwater, or both.
Preparing for Your Call for Faster Service
I want you to picture something.
You’re sitting there with your phone in hand, frustrated because your new rod isn’t working right or your order got mixed up. You dial the number and wait (we’ve all been there). Then you realize you don’t have your order number. Or you can’t remember the exact model.
Now you’re scrambling through emails while someone waits on the other end.
Let me save you that headache.
Before you call us at 8663419614, grab these things:
Your full name. Sounds obvious, but you’d be surprised how often people call from a friend’s phone or use a nickname on their account.
Your order number if you’ve bought something from us. It’s usually in your confirmation email (the one you probably archived).
The product name or model number. If you’re looking at the rod or reel right now, even better. I can feel the smooth cork grip of my favorite Seeker rod as I write this. Those little details help us figure out exactly what you need.
A quick description of what’s going on. You don’t need a novel. Just the basics.
When you have this stuff ready, our team can pull up your information in seconds instead of minutes. No awkward silence while we search. No repeating yourself three times.
Just faster answers so you can get back on the water where you belong.
Your Partner on the Water
I’ve shown you the fastest ways to get help when you need it.
Whether you’re digging through our FAQs or reaching out directly, we’ve got you covered.
Your satisfaction matters to me. I’m committed to solving your problems and getting you back on the water.
Need more help? Call our expert support team at 8663419614.
We’re here for you.
